foods pretty good. service is a bit lacking. otherwise a decent place reasonably priced.

Good day, my friend and I were in last week ( Thursday) and when we sat down to order, we advised our server we had a 2 for 1 coupon, we ordered and our meals were brought out, I had a Ribeye steak and it was the worst steak I have ever had- it had soo much fat on there, not pleasant at all. It was only a 8 oz to begin with and I am certain that when I pulled all the fat off- it was only a 4 oz steak, I felt completely ripped off. We brought it to our servers attention and she said Well, its free anyway- as you have a 2 for 1 coupon- and then took the coupon, and my plate- which was covered with fat- and the veggies and fries, I actually wasnt even finished?! Why wouldnt she have offered to rectify the situation instead of me leaving as an angry customer? I also found a black hair at the bottom of my Dacquiri- all in all this was an awful experience and I would love to know how you will regain my loyalty to Ocatane? Is this how your servers are trained to handle ugly situations? I would have been more pleased had she offered to have taken the meal off and given us our coupon back? It was brought to her attention for a reason and she completely ignored the problem at hand. Whats in it for me to come back to Octane again?! Please respond to me at redbuggirprotectedemailasktel.net. Thanks